Are you treating people differently?

Possibly as a result of being on the move more in the past few weeks, we’ve had a series of issues with the cars in our family – including a broken wheel, a puncture, a chipped windscreen and a cracked spoiler, plus the two cars needing services and MOTs.

Like many people I don’t relish taking the car to a garage. I know a bit about cars but not nearly enough to know whether I’m being taken for a ride or not (sorry) when presented with the estimate.

What I have noticed is a trend for more genuine openness – one garage told us to shop around because they knew we could get the repair work carried out more cheaply elsewhere, another arranged to collect the car directly, carried out the work and returned it the same day at no extra cost.

It left me thinking, is this a more open approach being taken as a result of attitudes to customers changing because of the pandemic? Is it because we’ve moved out of London and everyone is just friendlier outside of the capital? Or was it always like this, but previously I was just too busy to notice?

Whatever it is, it’s more than welcome. Please let me know your thoughts.